Withdrawal Policies and Financial Regulations

Withdrawal, Refund, and Tax Policies at Viu-Viu

To ensure transparency and compliance with legal and financial regulations, Viu-Viu provides clear guidelines on withdrawals, refunds, and taxes. Below is a comprehensive overview of these policies.

Withdrawals

At Viu-Viu, we strive to make withdrawals straightforward and secure for our users. However, specific conditions and requirements apply:

1. Withdrawal Options

   • The available withdrawal methods are clearly outlined on the Viu-Viu website and vary depending on the User’s location and market.

2. Verification Requirement

   • To initiate a withdrawal, Users must complete identity verification via a Know Your Customer (KYC) procedure.

3. Minimum and Maximum Withdrawal Amounts

   • The minimum fiat currency withdrawal is 40 EUR or the equivalent in other currencies.
   • Maximum withdrawal amounts depend on the selected payment method and are specified on the website.

4. Fiat and Virtual Currency Withdrawals

   • Fiat currency cannot be withdrawn if the deposit was made in virtual currency, and vice versa.
   • Withdrawals in virtual currencies will only be processed to the virtual currency wallet linked to the User’s account.

5. Withdrawal Limits

   • The maximum withdrawal amount processed to a player is 2000 EUR or its equivalent in other currencies per day, 5000 EUR or its equivalent in other currencies per week and 20000 EUR or its equivalent in other currencies per month, unless otherwise specified in the Terms & Conditions of a specific promotion.
   • Withdrawal limits may be increased, depending on the player’s VIP-level.

6. Approval and Processing Time

   • Withdrawal requests will be approved or denied within two (2) days. However, this timeframe may be extended if the User's account is flagged for suspected unfair play or fraudulent activity. In such cases, additional checks and verifications will be conducted to ensure compliance with the platform's Terms and Conditions and security policies.
   • Users may cancel withdrawal requests before they are finalized.

7. Anti-Money Laundering Compliance

   • To comply with anti-money laundering (AML) practices, Users must wager their deposited amounts at least once (x1) before withdrawing funds.

8. Additional Verification

   • The Company reserves the right to perform additional KYC checks for any withdrawal request.

Chargeback Rules

To handle disputes or incorrect transactions, Viu-Viu has established rules regarding refunds and chargebacks:

1. Chargeback Definition

   • Chargebacks occur when funds are reversed to the User’s account due to void or fraudulent transactions.

2. Financial Impact of Chargebacks

   • The Company incurs losses, including payment funds, commissions, and conversion fees, for each chargeback.

3. Account Blocking for Chargebacks

   • The Company has the right to block a User’s account if a chargeback request is received.

Fees and Taxes

Viu-Viu operates in compliance with local tax laws and expects Users to fulfill their obligations:

1. User Responsibility for Taxes

   • Users are responsible for paying any fees or taxes applied to their winnings as per the laws of their jurisdiction.

2. Reporting Obligations

   • In jurisdictions where reporting winnings and losses is mandatory, Users must provide this information to the relevant authorities.

*You can review these rules independently by visiting our Payment Policy page.

If you have any questions or need clarification, don't hesitate to reach out to our qualified support team, who will assist you in understanding your concerns. You can contact our support team via email - support@viu-viu.com, or via live chat.