Help CenterCommon Reasons for Withdrawal Refusals at Viu-Viu
We understand that experiencing a withdrawal refusal can be both frustrating and confusing. To help you better understand why your withdrawal request might be declined, here are the most common reasons and steps to resolve them.
Unmet Wagering Requirements
At Viu-Viu Casino, our Terms and Conditions, in line with Anti-Fraud and Anti-Money Laundering policies, require that each deposit is wagered at least 1x before a withdrawal request can be processed.
If you haven't placed bets equal to at least 1x the amount of your deposit, your withdrawal request will be declined.
What to do:
Place the required amount of bets and submit your withdrawal request again once the requirement is fulfilled.
Incomplete Verification
To comply with financial regulations and ensure security, we require all players to complete the account verification process before withdrawing funds. This step helps protect against fraud and money laundering.
How to resolve:
Submit the necessary documents to complete your verification, including:
- A government-issued ID.
- Proof of address.
- In some cases, a selfie with your ID for verification purposes.
*For detailed instructions on completing the verification process, visit our Verification / KYC page.
Incorrect Data Provided
When requesting a withdrawal, ensure that all the details match the verified information on your account. Providing incorrect or improperly formatted details will lead to the refusal of your withdrawal request.
What to do:
If your data does not match or needs updating, please refer to the "How Can I Change My Data in My Profile?" for guidance on how to proceed.
Maximum Winnings from Bonuses
Please note that at Viu-Viu Casino, each bonus may have its own maximum winnings limit. If your winnings from a bonus exceed this limit, the amount exceeding the restriction will be deducted, and your withdrawal request may be declined.
What to do:
Check the terms and conditions of the bonus you used to find out the maximum winnings limit. Afterward, you can create a new withdrawal request within the allowed amount.
Minimum Withdrawal Amount
At Viu-Viu a minimum withdrawal amount applies, meaning you cannot request a withdrawal if your account balance is below a certain threshold. The minimum withdrawal per transaction is 40 EUR or the equivalent in other currencies based on the latest exchange rate.
*For a complete list of minimum withdrawal amounts in different currencies, please refer to the article "What Methods for Deposits and Withdrawals Do You Have?"
What to do:
Continue playing and accumulating winnings until your account balance exceeds the minimum withdrawal amount. Choose your games wisely, considering their potential payouts, and monitor your account balance to know when it reaches or surpasses the required minimum for withdrawal.
Once your account balance meets or exceeds the minimum withdrawal amount, you can submit a withdrawal request.
If you have any questions or need clarification, don't hesitate to reach out to our qualified support team, who will assist you in understanding your concerns. You can contact our support team via email - support@viu-viu.com, or via live chat.