Help CenterAt Viu-Viu, we strive to ensure that your experience is smooth and hassle-free, including the timely delivery of your winnings from sports events. Below, we explain when you can expect to receive your winnings and what to do if there’s a delay.
Standard Timeframe for Receiving Winnings
Once the sports event you’ve bet on concludes, your winnings should appear in your account within 30 minutes. This quick turnaround time is designed to let you enjoy your success without unnecessary delays.
What to Do If You Don’t Receive Your Winnings
In the rare event that your winnings do not arrive within the expected 30-minute timeframe, we encourage you to reach out to our support team. You can contact us via:
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Live Chat: Available directly on our website for instant assistance.
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Email: Send your inquiry to support@viu-viu.com.
When contacting us, please provide the following details to help us resolve your issue quickly:
- Bet ID: This is a unique 19-character code associated with your bet. For guidance on where to locate your Bet ID, please visit our "How To Find Your Sports Bet ID?" section.
- Time of the Event: Include the exact date and time of the sports event.
- Bet Amount: Specify the amount you wagered.
- Description of the Issue: Briefly explain the problem you’re facing, such as “Winnings not credited” or “Error message displayed.”
What Happens Next?
*After receiving your inquiry, our support team will forward your case to the relevant department for further investigation. Rest assured, we aim to resolve such matters as quickly as possible. Once we have updates regarding your winnings, we will notify you via email.
If you have any questions or need clarification, don't hesitate to reach out to our qualified support team, who will assist you in understanding your concerns. You can contact our support team via email - support@viu-viu.com, or via live chat.