What Selfie Do I Need to Upload?

Requirements for Uploading a Selfie with Documents

In certain rare cases, our financial department may request you to provide a selfie with your document. This may occur if we detect suspicious activity in your account or if previously provided documents appear to be forged or suspicious.

To ensure your selfie meets our verification requirements, please adhere to the following guidelines:

How to Upload Your Selfie Correctly:

1. Photo Requirements:
   • Your face must be fully visible in the photo.
   • The photo should be clear, in focus, and of high quality.
2. Text on Paper:
   • Hold a piece of paper with the handwritten text:
     "Hello, Viu-Viu Casino + current date".
     • Replace "Viu-Viu Casino" with the name of the platform.
     • Ensure the date corresponds to the current date.
3. Document to Hold:
   • Hold your ID, Passport, or Driver’s License in one hand along with the paper.
   • The document must be clearly visible, showing all relevant details.
4. General Guidelines:
   • Only photos are allowed (no scans or screenshots).
   • Ensure your face, the paper with text, and the document are all fully visible in the same photo.
   • The image must be clear, legible, and well-lit.

Photos That Will Not Be Accepted:

1. Incomplete Photos:
   • If the photo is cropped and any of the required elements (face, text, document) are not visible.
2. Missing or Incorrect Text:
   • If the text on the paper is missing, incorrect, or does not follow the format provided.
3. Obstructions:
   • If you wear glasses, hats, or any other items that obscure your identity.
4. Low-Quality Photos:
   • If the photo is blurry, poorly lit, or details are not legible.

When You Might Be Asked for a Selfie with a Document:

Our financial department may require this additional step in the following situations:

1. Suspicious Account Activity:
   • If we detect unusual behavior or activity patterns that raise security concerns.
2. Potential Forged Documents:
   • If the documents you provided earlier appear to be altered, tampered with, or suspicious.

*By following these steps and guidelines, you can ensure your selfie meets all verification requirements and avoid any delays in the process.

If you have any questions or need clarification, don't hesitate to reach out to our qualified support team, who will assist you in understanding your concerns. You can contact our support team via email - support@viu-viu.com, or via live chat.