Help Center
When a bet is voided, it means that the bet is settled with odds of x1, and the wagered amount is returned to your account. This can happen for a variety of reasons, including:
Match Cancellation or Abandonment
If a match is canceled or abandoned before it is completed, all bets placed on that match will typically be voided.
No Clear Winner
In certain betting markets, such as "Draw No Bet," if the match ends in a tie with no definitive winner, bets on that market may be voided.
Undecided Market
If the outcome of a market cannot be determined, such as when a player retires or a game is interrupted and not resumed, the bets on that market may be voided.
Incorrect Offer
Occasionally, the odds provider may void bets placed on incorrect offers as per the sportsbook rules. While this is rare, all affected bets are voided, regardless of their potential outcome had the offer been correct.
Multi-Bets
In a multi-bet, if one of the selections is voided, that particular leg is settled with odds of x1. The payout will then be based on the odds of the remaining winning selections.
Same-Game Multi-Bets
If any selection in a same-game multi-bet is voided, the entire bet slip is voided. This is because such bets are custom-built from multiple selections within the same match.
If you have any questions or need clarification, don't hesitate to reach out to our qualified support team, who will assist you in understanding your concerns. You can contact our support team via email - support@viu-viu.com, or via live chat.