Help CenterFacing issues while loading your favorite game can be frustrating, but don’t worry! Here’s a handy list of steps to help you troubleshoot and quickly return to your gaming adventure.
If you are experiencing problems loading the game, we recommend that you try the following steps to resolve the issue:
- Refresh the page and try restarting the game.
If this action does not solve your problem, please try the following:
- Download the game using another browser (Google Chrome, Opera, Mozilla Firefox, Safari).
- Clear your browser cache and cookies.
- Deactivate your antivirus (Kaspersky, NOD32).
- Disable all VPNs.
- Disable all ad-blocking programs for your browser.
Common Reasons for Game Access Issues
- Temporary Technical Maintenance: Game providers occasionally perform maintenance or updates, which may temporarily render certain games unavailable. For updates or announcements about these periods, check the provider’s website or social media channels.
- Geographical Restrictions: Access to some games may be restricted in specific regions due to regulatory or licensing requirements. If you’re unable to access a game, it might be subject to such limitations.
- Unexpected Errors: Unexpected issues may cause error notifications prompting you to contact support. Follow the instructions provided in the error message and reach out to our support team for help. Your feedback helps us resolve issues efficiently.
If the problem persists after following these steps, please contact our support team via live chat or email at support@viu-viu.com with a detailed description of the problem.
Winnings not credited? We’re here to help!
If your winnings are not credited despite the above checks, it's time to reach out to our support team for assistance.
Here's what you should do:
Contact our support team via live chat or email at support@viu-viu.com and provide detailed information about the issue:
- The name of the game.
- The name of the game provider.
- Time and date of the error occurrence.
- Any additional information or screenshots that may help in understanding the issue.
*This information will help us to understand the situation in detail and find the best solution for you.
Having Trouble Placing Your Bet?
Experiencing difficulties when placing a bet or having a bet rejected can be frustrating. Various factors, from user mistakes to technical issues, may contribute to this problem. Below are some common reasons and steps to address such situations:
- Incorrect Bet Size: Bets may be rejected if the amount does not meet the game or platform's requirements. Always check the minimum and maximum bet limits before placing your wager.
- Untimely Bet Placement: In live or timed games, placing a bet outside the designated betting window can result in rejection. Ensure your bets are submitted within the specified timeframe.
- Technical Issues: Unstable internet connections or device malfunctions may disrupt the betting process. Verify that your connection is stable and your device is functioning properly before attempting to place a bet again.
- Funds Verification: If your account balance is insufficient or funds appear to be deducted without the bet being placed, this could indicate a technical issue. Review your account balance and transaction history to confirm.
- Animation Display Errors: Occasionally, bets are processed automatically, but visual glitches in the user interface may prevent players from seeing confirmation animations. Check your transaction history and account balance to ensure the bet was recorded correctly.
*By identifying the cause of the issue and following these steps, players can resolve most problems quickly and return to their gaming experience.
If you have any questions or need clarification, don't hesitate to reach out to our qualified support team, who will assist you in understanding your concerns. You can contact our support team via email - support@viu-viu.com, or via live chat.