Help CenterSometimes, users may choose to close their accounts on online platforms for various reasons. However, circumstances can change, and you may wish to reopen your account. This guide provides step-by-step instructions on how to request the reopening of your account on Viu-Viu and what to expect during the process.
Compose an Email
Start by composing an email from your registered email address to support@viu-viu.com. It is essential to use your registered email to verify your identity.
Subject Line and Message
-
Subject Line: Clearly indicate your request to reopen your account. For example:
"Request to Reopen My Account." -
Message Body: Include the following information in your email:
- Your full name.
- The reason you initially closed your account.
- A brief explanation of why you wish to reopen your account.
- A statement taking full responsibility for the reopening of your account.
Responsibility Statement
Responsibility Statement Example:
"I, [Your Full Name], request the reopening of my account, [Your Username or Email], which I previously closed. I understand and accept full responsibility for this request. I acknowledge that any actions or consequences resulting from the reopening of my account are my own responsibility. I have carefully considered my decision and am aware of the implications. I kindly request that you review my request and provide a response regarding the reopening of my account. Thank you for your attention to this matter."
Send the Email
After carefully writing and reviewing your email, send it to support@viu-viu.com. Ensure all required information is included.
Wait for a Response
- Response Time: Allow the support team some time to review your request. On average, it takes up to 24 hours to process a request to reopen an account. However, in some cases, additional time may be required, depending on the complexity of the situation or the volume of requests. Please be patient as the team works on your request.
Review and Decision
- Review Process: The Viu-Viu support team will review your request, considering your reasons for closure, your stated intention for reopening, and your responsibility statement.
- Decision: You will receive a response via email indicating whether your request to reopen your account has been approved or denied.
If you have any questions or need clarification, don’t hesitate to contact our qualified support team. We are here to assist you every step of the way. You can reach out via email at support@viu-viu.com or through our live chat feature on the website at https://viu-viu.com.