How Can I Change My Data in Profile?

The Importance of Accurate and Transparent Information on Viu-Viu

At Viu-Viu, accuracy and transparency in the information you provide are crucial, particularly when it concerns your personal data. We understand that situations may arise where updates or changes to your information are necessary, and we’re here to assist you every step of the way.

Why Accurate Data Matters

Providing accurate information benefits you and ensures a seamless experience on Viu-Viu:

• Account Security: Correct details help safeguard your account against unauthorized access and fraudulent activity.
• Regulatory Compliance: As a licensed platform, Viu-Viu is legally obligated to verify user identities, ensuring compliance with anti-money laundering (AML) laws and other regulatory standards.
• Effective Communication: Up-to-date contact information ensures you never miss important updates, notifications, or account-related messages from us.
• Hassle-Free Transactions: Accurate payment and financial details allow for smooth deposits, withdrawals, and other transactions, saving you time and avoiding unnecessary delays.

How to Change Your Account Information in Viu-Viu Casino

If you need to update your personal details in Viu-Viu, follow these steps:

Step 1: Go to the "Account" Section

1. Log in to your Viu-Viu account.
2. In the left menu, find and click on "Account".
   

Step 2: Open "Account details"

1. You will be taken to the Profile page.
2. On the right side of the screen, click the "Account details" button.

Step 3: Edit Your Information

1. On the "Account details" page, you will see your personal data.
2. Select the field you want to update (for example, First name).
   
3. Enter the new information.

Step 4: Confirm the Changes

1. After making the changes, scroll down the page.
2. Click "Save changes" to confirm the update.
   

✅ Done! Your details in Viu-Viu have been successfully updated. If the changes are not visible immediately, try refreshing the page or logging in again.

How to Request Changes to Your Profile Information

To ensure the highest level of security and privacy for our players, if for some reason you are unable to manually change your profile information, you must submit a request via email to support@viu-viu.com. Follow these steps to complete your request.

Step 1: Provide Personal Data for Verification

We take account security very seriously. To verify that it’s you requesting the data change, please include the following information that is currently saved in your profile:

• First and last name of the account holder.
• Date of birth.
• Full address, including the country, as entered in your profile.
• Phone number associated with your account.
• Approximate date of registration.
• Last payment method used and the amount deposited.

This ensures that your request is legitimate and protects your account from unauthorized changes.

Step 2: Explain the Reason for the Change

In your email, include a brief explanation for why the information in your profile needs to be updated. For example:
"I filled in my information incorrectly because [reason]."

Step 3: Take Responsibility for the Changes

You must also include a statement in your email confirming that you take full responsibility for the changes being requested. Use the following template:

What Happens Next?

Once your email is received, our support team will review your request and contact you within 24 hours to provide an update. In some cases, additional information or documents may be required, and we’ll notify you via email if this is the case.

*At Viu-Viu, we are committed to ensuring your account security while making the process as straightforward as possible. 

If you have any questions or need clarification, don't hesitate to reach out to our qualified support team, who will assist you in understanding your concerns. You can contact our support team via email - support@viu-viu.com, or via live chat.