General Terms of the Verification Process (KYC)

In this article, you will find answers to the most common questions regarding the verification (KYC) process at Viu-Viu.

Is the verification process mandatory on our site?

❗️NOTE: The verification (KYC) process is mandatory before making your first withdrawal request.

By completing identity verification, we can ensure the player meets the legal gambling age, prevent fraudulent activities, and confirm that funds are being sent to the rightful account holder.

How Long Does Account Verification Take?

If all documents are uploaded correctly, your account will be verified within 1 hour. In rare cases, the verification process may take slightly longer but will not exceed 24 hours.

How to pass KYC (Know Your Customer)

The finance department may request identity verification via email for security purposes and to comply with international KYC/AML regulations.

Below is a step-by-step guide to help you complete the process.

Step 1. Privacy Terms

Make sure your web or mobile camera is connected and working.

Click “Start” and follow the instructions displayed on the screen.

Please review and accept our privacy terms by ticking the corresponding boxes. This gives Sumsub consent for processing your personal data.

Step 2. ID Document

Select the country and document-type of the ID you wish to use.
Upload the photos of the ID document.

You can use any official government document-ID-card, passport, driving license, etc. —valid for at least one month after the present date.

You can find more details on our ID document requirements at this link.

You can find special rules for South Korea at this link.

When taking photos, please note that

• the information on the document must be clearly legible,
• all corners of the document should be within the frame visible,
• two-page or two-sided documents must have all pages/sides photographed,
• the acceptable file types are JPEG and PDF at least 500KB in size.

Step 3. Liveness Check

Face the camera and slowly rotate your head in a full circle to complete our liveness verification.

Liveness verification confirms that we are dealing with the document owner, rather than an imposter.

Please try to keep your face within the frame throughout the procedure.

At this or any other step in the verification procedure, you can switch from desktop to mobile.
You may start the verification on desktop and switch to mobile midway through, if necessary.

Press “Continue on your phone” to switch to mobile using a QR code or a link.

Step 4. Proof of Residence

Submit photos of proof of residence documents for validation - the same way you uploaded your ID document.

Please pay attention to the list of documents that we don’t accept.

When taking photos, please note that

• utility bills and bank statements must be no older than 3 months and be printed on an official form,
• the document must contain your full name (the same as on your ID document),
• address, and the date of issue, all corners of the document should be within the frame,
• the documents must differ from those used in steps 2 and 4.

You can find more details on our proof of residence requirements at this link.

Step 5. Submitting Your Application

Now you’ll just have to wait while Sumsub checks your data. This won’t take long and the status of your application will be updated automatically.

If something goes wrong you’ll get a message with clear instructions on how to resolve the issue.

 

If you have any questions or need clarification, don't hesitate to reach out to our qualified support team, who will assist you in understanding your concerns. You can contact our support team via email - support@viu-viu.com, or via live chat.