Duplicate Account

Policy on Single Account Usage at Viu-Viu.com

At Viu-Viu.com, we strictly adhere to the principle of “one user, one account” to ensure fair and transparent play for all our users. Each player is permitted to maintain only one account, and the creation or use of multiple accounts per IP address, device, or household is strictly prohibited.

Household and Network Exceptions

If multiple accounts are intended to be used within the same household or network, you must notify Viu-Viu.com in advance. Failure to do so will result in the blocking or closure of such accounts, including the voiding of bets, bonuses, winnings, and withdrawal requests.

Actions Required for Duplicate Accounts

If you have accidentally created an additional account, it is essential to take the following steps to restore access to your primary account:

1. Send an email from the registered email address of the duplicate account to support@viu-viu.com.

2. Clearly explain the reason for creating the duplicate account.

3. Request the closure of the duplicate account to comply with our policy and regain access to your main account.

Our support team will review your request and assist you in resolving the issue promptly.

Consequences of Non-Compliance

Any attempts to create or use additional accounts without prior notification will result in:

1. Blocking or Closure of Accounts: All duplicate accounts will be disabled.

2. Voiding of Transactions: Bets, bonuses, winnings, and withdrawal requests associated with duplicate accounts will be voided.

These measures are in place to maintain the integrity of our platform and provide a fair gaming environment for all players.

If you have any questions or need clarification, don't hesitate to reach out to our qualified support team, who will assist you in understanding your concerns. You can contact our support team via email - support@viu-viu.com, or via live chat.