Account Closure

If you ever decide to close your account, please know that we are here to assist you. Our support team operates 24/7 and is always ready to provide guidance and enhance your comfort. Whether you need help, have concerns, or wish to take a break from our services, our dedicated managers are available to address any questions or requests you may have.

To close your account on the Viu-Viu, follow these steps:

Contact Our Support Team

Choose one of the following methods to get in touch:

• • Email: support@viu-viu.com
  • Live Chat: Visit our website at https://viu-viu.com.
    On the main page, click the "Live chat" button to connect with a live manager who can assist you.
    
    

Conditions for Account Closure

To proceed with closing your account, the following conditions must be met:

No Remaining Balance

• • Your account must have no remaining balance, whether positive or negative.
  • All pending withdrawal requests must be resolved before closure.

Closure with a Positive Balance or Pending Withdrawals

• • If you request account closure with a positive balance or pending withdrawal requests, all funds in your account will be voided.
  • In such cases, only the last deposit amount will be refunded to you.

Concerns About Gambling Addiction

• • If the reason for account closure is related to concerns about possible gambling addiction, you must inform Viu-Viu. This allows us to provide appropriate support and ensure responsible gambling measures are in place.

Options for Taking a Break

Before deciding to permanently close your account, consider the following options to temporarily pause your usage:

• Deposit Limits: At your request, you can set a deposit limit to control your spending. This allows you to enjoy gaming responsibly while staying within a budget that works for you.

• Temporarily Freeze Your Account: Take a break from gaming by freezing your account for a specific period.

  *Freezing your account has the advantage of retaining access and ensuring that any winnings are still processed.

• Permanent Closure
  You can choose to permanently close your account. Please note that if the reason for closure aligns with our policies, you may request to reopen your account in the future.

If you have any questions or need assistance in understanding these options, our qualified support team is here to help. Feel free to contact us via email at support@viu-viu.com or through our live chat feature on the website.